bd36 Privacy Policy — Your Information Is Safe With Us

1 What Information We Collect

bd36 collects various types of information to provide its services. This information is used to manage your account, ensure secure transactions, and deliver a better experience.

1.1 Personal Identity Information

• Full name (in Bengali or English)
• Date of birth (for age verification)
• Email address
• Mobile number (for bKash, Nagad, Rocket verification)
• Bank or mobile financial service account details

1.2 Technical and Device Information

• IP address and device type
• Browser information and operating system
• Login time and session data
• Page visit logs and click data

1.3 Transaction-Related Information

• Deposit and withdrawal amounts and dates
• Payment method used (bKash, Nagad, Rocket)
• Gaming history and betting records
• Bonus and promotion usage details

2 Purpose of Information Use

bd36 uses your information only for specific and lawful purposes. We never misuse your information or sell it to third parties.

2.1 Account Management

We use your registration information to manage a secure and personalised account. This includes your login security, password recovery, and profile updates.

2.2 Transaction Processing

Your payment information is used to process deposits and withdrawals through bKash, Nagad, and Rocket. All transactions are completed using encrypted methods.

2.3 Customer Support

Your information is used to resolve issues through our 24/7 Bengali live chat service. This includes account verification and support ticket management.

2.4 Fraud Prevention and Security

Transaction monitoring and risk analysis are carried out to protect accounts, prevent money laundering, and maintain the overall security of the platform.

2.5 Service Improvement

We continuously improve our platform and gaming experience by analysing your gaming preferences and usage patterns.

3 Information Storage and Protection

bd36 uses industry-standard security technologies to keep your personal information safe. Our data protection framework operates at the following levels:

3.1 Encryption Technology

All data transmissions are protected by SSL/TLS encryption. Sensitive information stored on servers is kept using advanced encryption methods.

3.2 Access Control

Only authorised staff can access your information. Every access is logged and regular audits are conducted.

3.3 Data Retention Period

We retain your information for as long as your account is active. After an account is closed, relevant information is kept for the period required to meet legal and regulatory obligations.

4 Sharing Information with Third Parties

bd36 does not sell your personal information to third parties. However, limited information sharing may be necessary in certain circumstances:

4.1 Payment Processors

The payment information required to complete transactions through bKash, Nagad, and Rocket is shared with those providers. These payment providers follow their own privacy policies.

4.2 Technology Service Providers

Limited information may be shared with technology partners who assist with game operations, server hosting, and platform maintenance. All such partners are bound by strict confidentiality agreements.

4.3 Legal Obligations

We may be required to disclose relevant information in response to court orders, lawful requests from government authorities, or other legal requirements.

4.4 Fraud Investigations

Information may be shared with law enforcement agencies to assist in investigations of serious fraud or criminal activity.

5 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the bd36 website. These help improve your browsing experience and keep the platform running properly.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and operate security features. These cannot be disabled.
• Functional Cookies: Remember your language preferences, game settings, and personal preferences.
• Analytics Cookies: Help improve service quality by analysing how the platform is used.

5.2 Cookie Control

You can disable non-essential cookies from your browser settings. However, this may limit some features of the platform.

6 Your Rights

As a user of our platform, you have the following rights over your own information:

6.1 Right to Access

You have the right to know what information we hold about you and to receive a copy of it. To make this request, contact us via live chat or email.

6.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it within a reasonable time.

6.3 Right to Erasure

In certain circumstances you can request that your information be deleted. However, some information must be retained for a specified period due to legal and regulatory obligations.

6.4 Right to Object to Processing

If you believe your information is being processed unfairly, you can raise an objection. We will give this request proper consideration.

6.5 Right to Data Portability

You have the right to receive your information in a structured, commonly used format.

7 Payment Information Protection

Financial transactions on bd36 are handled with the highest level of security. A minimum deposit of ৳300 and a minimum withdrawal of ৳500 apply on our platform.

7.1 Payment Data Handling

During transactions through bKash, Nagad, and Rocket, we only store the information needed to verify the transaction. Your full mobile banking PIN or password is never stored in our system.

7.2 Transaction Verification

A security check is carried out for every transaction. If suspicious activity is detected, we will temporarily suspend the account and contact you.

7.3 Withdrawal Process

Withdrawal requests are generally processed within 10 to 45 minutes. Use your registered payment details to ensure faster processing.

8 Protection of Minors

bd36 strictly follows a 21+ age policy. This platform is for users aged 21 and above only. We do not knowingly collect information from minors or manage their accounts.

Age verification is mandatory at registration. If we become aware that information has been collected from a minor, we will immediately close that account and delete all associated information.

If you believe a minor is using our platform, please contact us immediately.

9 Policy Changes

bd36 may update this Privacy Policy from time to time. Changes will be published on this page and the "Last Updated" date at the top of the page will be revised.

9.1 Notice of Significant Changes

If there are any significant changes to our Privacy Policy that may materially affect your rights, we will send a notification to your registered email or display a clear notice on the site.

9.2 Consent After Changes

If you continue to use the platform after an updated policy is published, this will be treated as your consent to the new policy. If you do not agree with the changes, you have the right to close your account.

10 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch with us. Our dedicated support team is available 24/7 to assist you in Bengali.